Refund policy

At The Digital Vibe, we want you to love your order as much as we loved making it. If something isn’t quite right, we’re here to help. Please read our returns and refund information below.

1. Personalised & Made-to-Order Items

Most of our products are personalised, made to order, or custom printed just for you.
Because of this, we cannot accept returns or offer refunds on:

Personalised cards
Custom prints
Name/date items
Bespoke designs
Framed personalised prints
Any made-to-order items

Exceptions:
If your order arrives damaged, incorrect, or with a printing error, we will replace it free of charge. Please contact us within 48 hours of delivery with a photo of the issue.

2. Non-Personalised Items

For non-personalised products (e.g., some general greeting cards, non-custom prints), you may request a return within 14 days of receiving your item, in line with UK consumer law.

To be eligible for a return:

The item must be unused
In the same condition you received it
In its original packaging

Return postage costs are the responsibility of the customer unless the item is faulty.

3. Damaged or Incorrect Items

If your order arrives damaged or we’ve made a mistake (it happens rarely but we’re human!), please email us at thedigitalvibeshop@gmail.com with:

Your order number
A clear photo of the issue
A brief description of what’s wrong

We will send a replacement or issue a refund where appropriate.

4. Cancellations

Because many items start production quickly after ordering, we can only accept cancellations within 1 hour of purchase.
After this time, the order may already be in production and cannot be cancelled.