Personalisation & Delivery FAQ

Personalisation

How do I submit my personalisation details?

When you add a personalised product to your basket, you'll see one or more text fields where you can enter your details — such as names, dates, a message, or any specific preferences. Please double-check everything carefully before placing your order, as personalised items are made to your exact specifications.

If you have a longer message or special instructions that don't fit in the checkout fields, you're welcome to email us at hello@pacaprints.co.uk quoting your order number straight after placing your order.

Can I submit my details after placing my order?

You will not be able to purchase a personalised item without adding in personalisation details

How do I make sure my text is correct?

We print exactly what you send us, including spelling, punctuation, and capitalisation so please proofread carefully before submitting. We recommend copying your text into a notes app or word processor to check it before entering it at checkout.

We are not responsible for errors in text supplied by you, so it's worth taking an extra moment to double-check names, dates, and any special characters.

Do you offer a proof or preview before printing?

We do not currently offer digital proofs before printing. Please check your personalisation carefully at checkout.

Production & Dispatch

How long does production take?

Once we have your personalisation details, please allow 2-3 working days for your item to be made before it is dispatched.

When will my order be dispatched?

Your order will be dispatched once production is complete (see above). Dispatch times are separate from delivery times — once your parcel has left our studio, the timeframes in our Shipping Policy apply.

If you need your order by a specific date, please contact us before ordering so we can let you know whether this is achievable.

Can I get my order faster?

If you have an urgent deadline, get in touch before placing your order and we'll do our best to help. Please note that choosing an express delivery option at checkout speeds up the postal leg of your order, but does not reduce production time.

What if my order is delayed?

If your order hasn't arrived within the timeframe shown in our Shipping Policy after dispatch, please contact us at hello@pacaprints.co.uk and we'll look into it for you.